Remote work for a more flexible future

Summary

We are looking for a remote Senior Ruby on Rails Engineer with strong knowledge in application backend development to join our development team. This is a long-term full-time (40 hrs/wk) contract role.

What You’ll Do:

• Communicate with the Engineering Manager and with frontend developers to establish priorities and plan the application roadmap.
• Suggest performance improvements and provide assistance with application architecture design.
• Point out potential performance problems and suggest fixes.
• Develop new web services with Ruby on Rails.

We are seeking an experienced remote Customer Success Manager from Poland to join our Success team.

Even though this is a fully remote position and due to the company's goals, we're explicitly hiring someone living in Poland.

What You’ll Do:

• Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
• Grow net dollar retention rate for a portfolio of customers assigned to you.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
• Conduct onboarding, training, and review call with customers through multiple customer journey stages.
• Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Hubstaff as a product.

As a Senior Product Manager, expect your creative, analytical, and leadership skills to be called upon from day one. You’ll work alongside incredibly talented product managers, designers, data scientists, and engineers, collaboratively building world-class products that solve our customer’s greatest challenges and transform the way that teams work. This position will report to and work closely with the Chief Product Officer.

What You’ll Be Responsible For:

• Define the roadmap and execution plan for your areas of the product.
• Lead and deliver innovative product/operational initiatives to drive step changes in product KPIs
• Directly influence and collaborate with Engineering managers and designers
• You will retrieve and analyze data and insights to solve business problems at their root, stepping back to understand the broader context
• Conduct market research, gather user feedback, and analyze data to identify opportunities for product innovation and improvement.
• Monitor key product metrics and performance indicators, conduct A/B tests, and iterate on features to optimize user experiences.
• Stay informed about industry trends, competitor products, and emerging technologies to drive product innovation.
• Assist in the improvement of PM processes and guiding other members of the product team

Day-to-Day You’ll Be:

• Reviewing new ideas for discovery and de-risking projects before they’re implemented
• Lead projects through exploration and ensure we’re not only solving the right problems but solving them the right way
• Collaborating closely with engineering managers and designers to take projects through refinement and deliver a thoughtful and detailed specification that’s ready for implementation
• Working closely with customers and other teams to review customer feedback and compare it with business objectives to help plan our roadmap.
• Identifying opportunities to improve your areas of the product
• Continuously improving how we make data-driven decisions for new opportunities as well as the success of a project
• Defining product marketing communication objectives

As a Senior Product Manager, expect your creative, analytical, and leadership skills to be called upon from day one. You’ll work alongside incredibly talented product managers, designers, and engineers to build world-class products that solve our customer’s greatest challenges and transform the way that teams work. This position will report to and work closely with the Chief Product Officer.

What You’ll Be Responsible For:

• Map the business goals to the users' needs and define the roadmap for your product area
• Lead and deliver innovative product/operational initiatives to drive step changes in product KPIs
• Directly influence and collaborate with engineering managers and designers
• You will retrieve and analyze data and insights to solve business problems at their root, stepping back to understand the broader context
• Conduct market research, gather user feedback, and analyze data to identify opportunities for product innovation and improvement.
• Monitor key product metrics and performance indicators, conduct A/B tests, and iterate on features to optimize user experiences.
• Stay informed about industry trends, competitor products, and emerging technologies to drive product innovation.
• Assist in the improvement of PM processes and guiding other members of the product team

Day-to-Day You’ll Be:

• Reviewing new ideas for discovery and de-risking projects before they’re implemented
• Lead projects through exploration and ensure we’re not only solving the right problems but solving them the right way
• Collaborating closely with engineering managers and designers to take projects through refinement and deliver a thoughtful and detailed specification that’s ready for implementation
• Working closely with customers and other teams to review customer feedback and compare it with business objectives to help plan our roadmap.
• Identifying opportunities to improve your areas of the product
• Continuously improving how we make data-driven decisions for new opportunities as well as the success of a project
• Defining product marketing communication objectives

We are seeking an experienced remote Customer Success Manager from Romania to join our Success team.

Even though this is a fully remote position and due to the company's goals, we're explicitly hiring someone living in Romania.

What You’ll Do:

• Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
• Grow net dollar retention rate for a portfolio of customers assigned to you.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
• Conduct onboarding, training, and review call with customers through multiple customer journey stages.
• Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Hubstaff as a product.

We are seeking an experienced remote Customer Success Manager from Spain to join our Success team.

Even though this is a fully remote position and due to the company's goals, we're explicitly hiring someone living in Spain.

What You’ll Do:

• Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
• Grow net dollar retention rate for a portfolio of customers assigned to you.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
• Conduct onboarding, training, and review call with customers through multiple customer journey stages.
• Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Hubstaff as a product.

Summary

We are looking for a Senior Data Analyst to join our Engineering Team.

As a Senior Data Analyst at Hubstaff, you will play a crucial role in driving our data-driven culture and decision-making process. Your expertise in data analysis, modeling, and strategic insight will help shape the future of our products and services.

Key Responsibilities

• Data Analysis and Insights: Perform complex data analysis to extract actionable insights influencing strategic decisions and business growth.
• Model Development: Develop and implement statistical models to analyze trends and customer behavior.
• Data Strategy Development: Contribute to the development and refinement of the company's data strategy, ensuring optimal data collection, analysis, and usage.
• Stakeholder Communication: Effectively communicate complex analytical insights to stakeholders and executive leadership, influencing key decisions.
• Project Management: Manage and oversee data-related projects, ensuring they align with business objectives and deliver valuable insights.
• Data Quality Assurance: Ensure the accuracy and integrity of data used in analysis, maintaining high data quality and governance standards.
• Cross-functional Collaboration: Work closely with various departments, including engineering, marketing, and product, to ensure alignment of data initiatives with business goals.